Complaints procedure
CAITLIN BLUSHES ACADEMY
Caitlin Blushes Academy is committed to providing high-quality training courses and a positive learning experience for every student. If, despite our efforts, you are not satisfied with a training course, our services or our communication, you may submit a complaint in accordance with the procedure below.
Submitting a Complaint
Complaints must be submitted in writing by email.
Your complaint should include at least the following information:
- Full name of the student
- Name of the training course attended
- Date of the training course
- A clear description of the complaint
- Any relevant supporting documents or evidence
Complaints can be submitted to:
Email: caitlinblushes@gmail.com
Handling of Complaints
Upon receipt of your complaint, you will receive an acknowledgement of receipt within 14 days.
We aim to provide a substantive response within 30 days. If additional time is required to investigate the complaint, you will be informed accordingly and advised when you can expect a substantive response.
Every complaint is handled carefully, objectively and confidentially.
Where necessary, additional information may be requested to ensure that the complaint can be assessed properly.
Registration and Continuous Improvement
Complaints are registered and retained for a period of two years.
Information obtained from complaints is used solely to improve the quality of our training courses and services where possible.
If a complaint cannot be resolved to the satisfaction of both parties, it will be submitted to an independent third party, namely (legal professional) jorineboudewijn@gmail.com. The decision of the independent third party shall be binding on Caitlin Blushes Academy.
Confidentiality
All complaints are treated confidentially.
Personal data will only be processed to the extent necessary for handling the complaint and in accordance with applicable privacy legislation.
Caitlin Blushes Academy
Website: www.caitlinblushes.com